Privacy Policy

1. Introduction

EliteGrow Consulting ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and business name when you submit an enquiry or book a strategy call
• Business information — details about your trade business, location, and marketing goals
• Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs
• Communications — records of correspondence if you contact us directly

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule strategy calls
• Provide and manage our marketing and consulting services
• Send you relevant updates, offers, and information about our services (with your consent)
• Improve our website and service offerings
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted third parties who assist us in operating our website and delivering our services (such as CRM platforms, email providers, and advertising platforms including Google and Meta)
• Legal requirements — where required by law or to protect our rights

Any third-party service providers are obligated to keep your information confidential and use it only for the purposes we specify.

5. Google and Meta Advertising

We run advertising campaigns on Google Ads and Meta (Facebook and Instagram) on behalf of our clients. These platforms may collect data through cookies and pixels to serve relevant ads and measure campaign performance. You can manage your ad preferences through your Google and Meta account settings.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect the functionality of parts of our website.

7. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

9. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Governing Law

This Privacy Policy is governed by the laws of Australia and the Australian Privacy Act 1988 (Cth).